At Vousportsworld, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with a straightforward returns and refunds process.
1. Returns
- Eligibility: Items must be returned within 30 days of delivery in their original condition, unused, and with all packaging intact.
- Non-Returnable Items: Certain items, such as customized or clearance products, are non-returnable unless they arrive damaged or defective.
- Return Process:
- Contact us at [email protected] with your order number and reason for return.
- Our team will provide return instructions, including the return address.
- Once we receive the item and verify its condition, we will process your refund or exchange.
2. Refunds
- Refund Eligibility: Refunds will be issued for returned items that meet our return criteria.
- Refund Method: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping Costs:
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in processing your order.
3. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us immediately at [email protected] with photos of the damage and your order details.
- We will arrange for a replacement or full refund, including shipping costs.
4. Cancellations
- Orders can be canceled for a full refund if the cancellation request is made before the order is shipped. Once the order has been shipped, our standard returns process applies.
5. Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance, please don’t hesitate to reach out:
📧 Email: [email protected]
We appreciate your understanding and are committed to ensuring your satisfaction with every purchase. Thank you for shopping with Vousportsworld!